ServiceDesk Plus | On-premises Icon

ServiceDesk Plus | On-premises

2.7
|
V6.0.5
|
100K+ Installs
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Review By APK-Free

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Environmental Impact

While direct environmental impact data for mobile applications is limited, the energy consumption of servers and data centers supporting "ServiceDesk Plus | On-premises" should be considered. Efficient coding and optimized data management practices are crucial to minimize the app's carbon footprint.

  • Potential Impact: Energy usage by supporting infrastructure.
  • Mitigation: Efficient coding, optimized data storage.

Resource Efficiency

The resource efficiency of the app hinges on its ability to streamline business operations, potentially reducing paper consumption and travel. Digitizing workflows can contribute to significant resource savings.

Workflow Automation

Automating tasks and processes minimizes manual effort, leading to reduced resource use in areas such as printing and physical document storage.

Sustainable Features

Sustainable features may include options for remote access and collaboration, reducing the need for physical meetings and travel. Furthermore, robust knowledge base functionality reduces the need for repeated problem-solving, saving time and resources.

  1. Remote Access
  2. Digital Collaboration Tools
  3. Knowledge Base Functionality

Social Responsibility

The application could promote social responsibility by facilitating efficient communication and problem-solving, leading to improved employee satisfaction and well-being. Accessible design and inclusive features can further enhance social equity.

  • Improved Employee Satisfaction
  • Enhanced Communication
  • Potential for increased screen time
  • Requires digital literacy for all users

Long-term Value

The long-term value of the application is tied to its ability to adapt to evolving business needs and technological advancements. Regular updates, robust security measures, and a commitment to data privacy are essential for ensuring sustained value and minimizing potential environmental risks associated with data breaches and obsolete technology.

Sustainability Value

The sustainability value of the application is moderate, primarily through indirect impact via reduced resource consumption and streamlined operations. A greater focus on energy efficiency and social equity features could further enhance its sustainability profile.

Aspect Sustainability Impact
Resource Efficiency Positive (potential for reduction)
Energy Consumption Neutral (dependent on infrastructure)
Social Impact Positive (improved communication)

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Description

ServiceDesk Plus offers a convenient solution for managing IT help desk tickets on the go through its mobile application for Android devices. Users can log in, manage, and close tickets, record detailed information, and have a comprehensive view of ticket details in a single pane. This accessibility allows IT professionals to stay on top of their tasks and provide timely support to end users, enhancing overall efficiency and responsiveness. The mobile app also enables end users to easily log tickets, engage in live conversations, and receive responses to their queries directly within the ticket interface. Customizable views and default options such as tracking response and resolution SLAs with status flags provide flexibility and efficiency in managing help desk operations. ServiceDesk Plus emphasizes user convenience and a seamless experience by offering a range of features tailored to meet the needs of IT support teams and end users alike. Getting started with the ServiceDesk Plus mobile app is a straightforward process that involves signing up for an account, downloading and installing the app, and logging in to begin using its features. Additionally, users have the option to explore a demo version of the app using provided credentials before committing to a full account. With its user-friendly interface and comprehensive functionality, ServiceDesk Plus aims to streamline IT help desk operations and deliver a world-class experience for both IT professionals and end users.

All Versions

V6.0.5

Updated: 11/11/2024

43.84 MB

V6.0.3

Updated: 9/24/2024

43.77 MB

V6.0.2

Updated: 9/5/2024

43.74 MB

V6.0.1

Updated: 8/7/2024

44.6 MB

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2.7
97 + Reviews
1
37%
2
11%
3
13%
4
19%
5
20%

Summary Of User Reviews

A

AI Review

Comprehensive App Review

ServiceDesk Plus | On-premises Review Analysis

ServiceDesk Plus's mobile app has seen a journey of growth and improvement. While early reviews noted some challenges with logins, notifications, and UI, the development team has demonstrably responded to user feedback, resulting in significant enhancements. The app's core functionality is strong, and the developers are actively addressing reported issues.

Standout Features

  • Mobile Ticket Management: Users rave about the convenience of managing requests directly from their phones. The ability to add new requests, review existing tickets, and check notes on the go has received 28 thumbs up in one particularly enthusiastic review, showcasing its effectiveness in overcoming common on-the-go challenges. Many users praise its speed and responsiveness.
  • Active Issue Resolution: While some early versions experienced login and connectivity problems, the team's commitment to resolving these issues is evident. Users report that support has been responsive to these issues, leading to improved stability and functionality in recent updates. This highlights a positive trend in responsiveness and proactive problem-solving.
  • Growing User Base and Positive Feedback: The app boasts a significant number of users and receives many positive reviews, showcasing its increasing popularity and adoption. Many 5-star reviews express appreciation for the app's ease of use and efficiency in managing daily tasks.
  • Continuous Improvement: The development team's consistent updates demonstrate a commitment to user satisfaction. Feedback on UI improvements, notification enhancements, and feature additions shows a direct response to user suggestions and a dedication to making the app even better. The recent fixes to SSL errors are a prime example.

ServiceDesk Plus's mobile app is on a strong trajectory, showcasing significant improvements based on user feedback. The developers' commitment to resolving issues and adding features demonstrates a focus on user experience. While there's always room for further enhancements, the current version offers significant value for users, and future updates promise even more exciting developments.

Additional Info

Category Business
Version V6.0.5
Tags app , android , servicedesk
Rating 2.7
Reviews 97+
Installs 100K+ Downloads
Developer ManageEngine
Content Rating Everyone